At Fistful of Sudz, we respect your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to anyone who uses our website at fistfulofsudz.com, books a service with us, or otherwise interacts with our business.
By using our services or website, you agree to the practices described here. If anything is unclear, just reach out — we're happy to walk you through it.
What's In This Policy
1. Information We Collect
We collect information in a few different ways — directly from you, automatically through your use of our website, and occasionally from third parties.
Information You Give Us Directly
When you request a quote, book a service, contact us, or fill out a form on our website, we may collect:
- Name and contact information (email address, phone number, mailing address)
- Service address and property details (size, type, access instructions)
- Service preferences (cleaning package, frequency, special requests)
- Payment information (processed securely by our payment provider — we do not store full card numbers)
- Any messages, notes, or photos you share with us
Information Collected Automatically
When you visit our website, our systems automatically collect:
- Device and browser information (type, version, operating system)
- IP address and approximate location
- Pages visited, time spent, and how you found us
- Cookies and similar tracking technologies (see Section 4)
Information From Third Parties
We may receive information about you from referral sources, advertising partners (like Google or Meta), or service providers who help us run our business.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Provide our services — to deliver quotes, schedule and complete cleanings, send confirmations, and answer your questions
- Process payments — to handle billing securely through our payment provider
- Communicate with you — to send service updates, reminders, marketing (with your consent), and respond to your inquiries
- Improve our services — to understand how clients use our website and find ways to make it better
- Meet legal obligations — to comply with applicable laws, respond to lawful requests, or protect our rights
- Prevent fraud and abuse — to keep our systems and clients safe
3. When We Share Your Information
We do not sell your personal information. We share it only in the following circumstances:
With Service Providers
We work with trusted third parties who help us run our business — payment processors, scheduling and CRM platforms, email and SMS providers, hosting services, and analytics tools. These providers are contractually required to handle your information securely and use it only to provide services to us.
For Legal Reasons
We may disclose information if required by law, court order, subpoena, or to protect our rights, property, or safety, or that of our clients or the public.
In a Business Transfer
If Fistful of Sudz is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you before this happens and give you the choice to opt out.
With Your Consent
We may share your information with other parties if you ask us to or give us permission.
4. Cookies & Tracking
Our website uses cookies and similar technologies to remember your preferences, understand how the site is used, and improve your experience. Cookies are small data files stored on your device.
We use:
- Essential cookies — required for the site to function (you can't opt out of these)
- Analytics cookies — to measure traffic and improve performance (e.g. Google Analytics)
- Marketing cookies — to show relevant ads (e.g. Meta Pixel, Google Ads)
You can disable cookies through your browser settings, but some parts of the site may not work properly without them.
5. SMS & Text Messages
When you provide your mobile number, you may receive text messages from us — service reminders, arrival notifications, quote follow-ups, or occasional marketing. Message and data rates may apply. Frequency varies based on your account activity.
You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us using the details below. We comply with the Telephone Consumer Protection Act (TCPA) and other applicable laws.
6. Email Communications
We may send you transactional emails (quote confirmations, booking reminders, service updates) and, if you opt in, marketing emails. You can unsubscribe from marketing emails at any time using the link in any email, or by contacting us directly. Transactional emails will continue as long as you have an active relationship with us.
7. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including:
- Access — request a copy of the information we hold about you
- Correction — ask us to update inaccurate or incomplete information
- Deletion — request that we delete your information, subject to legal exceptions
- Opt-out — unsubscribe from marketing communications
- Non-discrimination — we won't treat you differently for exercising your rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what categories of personal information we collect and the right to opt out of any "sale" of personal information (note: we do not sell personal information).
To exercise any of these rights, contact us using the information at the bottom of this page. We will respond within the timeframe required by law.
8. Data Security
We take reasonable measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These include encrypted connections, secure payment processing, and limited access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Data Retention
We keep your information for as long as your account is active or as needed to provide our services. We may retain information longer to comply with legal obligations, resolve disputes, or enforce our agreements. When we no longer need your information, we securely delete or anonymize it.
10. Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it promptly.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party services you visit.
12. Changes To This Policy
We may update this Privacy Policy from time to time. When we do, we'll change the "Last Updated" date at the top of this page. If the changes are significant, we'll let you know by email or through a notice on our website. Your continued use of our services after changes are posted means you accept the updated policy.
13. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your information, please reach out.